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F.A.Q

How do I pay?

All Payments are made through the JCC Payment Gateway where major credit and debit cards are accepted.

Will I be charged VAT?

All products sold include Cyprus Value Added Tax (VAT).

Where do you deliver?

We deliver worldwide with the express mail service.
For Cyprus we offer home delivery service using a local courier service (ACS Courier), pick-up from the store or pick-up from selected points of ACS courier.

What is the delivery cost?

The delivery cost for Cyprus is FREE.

What type of sizing do you have for footwear ana apparel?

All brands: European
Please refer to our Size Chart for more information

Can I place an order over the phone?

Yes, you can order products over the phone through our shop customer service team. Our customer service advisors are happy to help you order products that you wish to purchase.
Feel free to call our shop customer service team on +357 25 371918 and let us know what products you are interested in purchasing.
Our shop customer service team is available during shop hours Monday-Saturday 9am-6:30pm Local time.

Can I change or cancel my order once I've confirmed it?

Unfortunately, once your order is complete, you can no longer change or cancel your order. However, you can easily return any unwanted items to us for a refund (please see our Return policy for more information).

What if I can’t find the answer to my questions here?

If you cannot find the answer to your question here, we recommend you to email our customer service team on sales@mikellides-sports.com and let us know the details of your question. We will be happy to assist you.

 

Payment Methods

WHAT PAYMENT METHODS DO YOU ACCEPT?

Online we accept all major credit and debit cards (VISA, MasterCard, AMEX).

WHAT IS THE SECURITY CHECK?

Every order placed by credit or debit card undergoes a security check with your card issuer to ensure that the details we have match up to their records and that your card isn't being used fraudulently. In the event of non-authorisation by your card issuer, we'll contact you to let you know.
JCC is the biggest clearing and settlements credit card processor established by the two biggest banks in Cyprus and a consortium of other banks and institutions. After an online payment is made, a purchase with the name "MIKELLIDES SPORTS LTD" will appear in your bank statement.

WHEN WILL MY CARD BE DEBITED?

We debit your card at checkout.

Delivery Conditions

DELIVERY WITHIN CYPRUS

Orders will be delivered within Cyprus using ACS Courier to all cities within 3 working days from the day you place your order. You can choose between two methods for your orders to be delivered to you. You can pick it up from your nearest ACS Office. We also offer home delivery within ACS delivery limits and will take place at an agreed time of your choice. You will receive a call from the courier to confirm the time of delivery. Please note that all deliveries that cannot be delivered to your door can be picked up from the nearest ACS Office.

FREE CYPRUS DELIVERY OFFER FOR ALL ORDERS ABOVE €50!
For orders less than €50 there will be a charge of €3 for each delivery.

  

Extra Information

  • We do not dispatch orders on Saturday, Sunday, or Bank Holidays. Orders placed on Friday, Saturday and Sunday will be dispatched on Monday.
  • Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay.
  • If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
  • Please be aware that customers are responsible for payment of any local customs duties.

 

If you have trouble tracking you order, or for more information regarding delivery, you can contact us.

 

Return Policy

Order Cancellation and Return Policy

We hope you’ll love every purchase you make from our website, but if you are not completely satisfied with your purchase, you can cancel your order by simply notifying us by email before you receive the goods. In case you have already received your goods, you must return them to us at the address below within 10 days from the date of the order was canceled.

MIKELLIDES SPORTS LTD
Makariou 3rd Avenue 163
Limassol
Cyprus
Tel: +357 25 371918

As the parcel remains your responsibility until it arrives with us, remember to ask for proof of return, so if your parcel goes missing, you’ll have proof you have sent it. It can usually take up to 2 working days for your return to be delivered back to us. We’ll send you an email as soon as we’ve received your return goods in their original condition and inside the original packaging and we will issue a full refund to your original payment method (excluding original delivery charge if you have paid). The refund typically takes 6-10 working days, depending on your bank/card issuer. All goods will be inspected on return. For reasons of health and hygiene, swimwear cannot be returned if the hygiene strip has been removed.

When you return goods to us, please keep in mind to return them with the original invoice otherwise we will not be able to refund your payment. Returns will be at your own expenses.

For more information on the return policy, feel free to contact us.


Exchanging Goods

Customers in Cyprus can exchange their purchases by returning the goods in their original condition and inside the original packaging accompanied with the original invoice. Then we will exchange them according to your email request with an additional delivery charge of €3. Please fill in the contact us form with your address and exchange request and we will get in contact with you.

 

Privacy Policy

Privacy Notice - General Data Protection Regulation (GDPR)

MIKELLIDES SPORTS LIMITED (“MS”) is committed to protecting your personal information. MS will collect, process and use your personal data in compliance with the principles of EU General Data Protection Regulation (“GDPR”), the applicable local legislation as amended and any other legal and/or regulatory obligations.

This privacy notice aims to let you know how and for what purposes MS uses, processes and protects your personal information. Below we provide information about the processing of your personal data and data protection rights. The content and scope of the data processing are largely based on each of the products and services that you have requested or that have been agreed with you.

We process your personal data in accordance with the provisions of GDPR and the applicable local legislation as amended and this notice sets out your rights under the new laws.

We process personal data that we receive from you in the context of our business relationship. To the extent necessary and in order to provide our services we also process personal data which may also be obtained from publicly available sources. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed. Some types of information are classified as ‘sensitive’ for the purposes of GDPR and there are additional restrictions on how we may use and hold this information. Generally, it is necessary to obtain your consent before we can hold and use such information. However, we may hold and use such information without consent for limited statutory purposes such as monitoring compliance with our equal opportunities policies and health and safety rules, or if necessary to protect your vital interests, for legal claims, or in the public interest. We will always communicate to you the purposes for which we wish to use your sensitive information when it is being collected, and, if necessary, obtain your consent at that time. In such cases, you will be able to withdraw your consent at any time.

We are under a duty to maintain discretion with respect to persons and other matters of which we acquire knowledge as an organisation. We may disclose information that concerns you if we are legally required to do so pursuant to the provisions of the GDPR, applicable local legislation as amended as well as any other relevant legislation. We may disclose your personal data to third parties in order to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements and/or based on your consent/instructions.

Personal data is shared with courier services for the purposes of delivering the requested products in accordance with the terms and conditions and subscriptions form on our website.

Where the party to whom we share your personal information is a legal entity, we we will take all reasonable steps and/or actions to confirm that the employees and/or representatives of such a third party will execute their duties in accordance with industry standards and will comply with all provisions and requirements of the provisions of this Privacy Notice and the local laws and regulations on the protection of personal data (as amended) and GDPR and as amended.

 

We process the aforementioned personal data in compliance with the provisions of GDPR and the applicable local legislation as amended.

 

Insofar as you have granted us consent to the processing of personal data for marketing purposes, the lawfulness of such processing is based on your consent. Any such consent granted, may be revoked at any time by contacting us. This also applies to the revocation of declarations of consent that were granted to us prior to the entry into force of the GDPR, i.e. prior to 25 May 2018.

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

We will keep your personal information for as long as you use our services, unless you request otherwise.

Once you stop our services, we may keep your personal information in accordance with the applicable Cyprus legislation as amended. We may keep your data for longer than that if we cannot delete it for legal and / or regulatory and/or technical reasons. If we do so, we will ensure that your privacy is protected and the data are used only for the above-mentioned purposes.

GDRP and the applicable local legislation as amended prohibits the transfer of personal information outside the EEA unless specific requirements are met for the protection of that personal information.

 

Data will only be transferred to countries outside the EU or the EEA (i) if required by law; or (ii) if you granted us your consent and/or instructed us to do so.

 

If service providers in a third country are used, all reasonable and practicable measures will be taken to ensure that they will comply with the data protection level in the EU in accordance with the GDPR.

 

Any transfers to parties located outside the EU will be in line with the legal and regulatory provisions of the GDPR and applicable local legislation as amended from time to time.

 

The following are the rights you have pursuant to the provisions of the GDPR and the applicable local legislation as amended from in relation to the data protection: Request access to your personal data; Request correction of the personal data; Request erasure of your personal data; Object to processing of your personal data; Request restriction of processing of your personal data; Request the transfer of your personal data to you or to a third party.

 

If processing of the data is performed subject to your consent, you may withdraw consent at any time where we are relying on consent to process your personal data. If we note that this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will of course advise you if this is the case when you withdraw your consent.

 

We may charge you with an administrative fee, in cases where requests are deemed manifestly unfounded or excessive, in particular because of their repetitive character.

 

In the context of our relationship we may need to collect personal information by law, or under the terms of a contract we have with you. Without this data, we may not be in a position to close or execute a contract with you.

If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services needed to efficiently provide you with our services.

Any data collection that is optional would be made clear at the point of collection. In establishing and carrying out a business relationship, we generally do not use automated decision-making. If we use this procedure in individual cases, we will inform you of this separately.

The entity responsible for your data processing is:

MIKELLIDES SPORTS LIMITED

163, Makariou III, 3027 Limassol, Cyprus

Telephone: +357 25 371 918

Fax: + 357 25 371411

Email: info@mikellides-sports.com

If you have any questions, or require more details about how we use your personal information, you may contact us at the above contact details and we can provide you with further details.

Please contact us if you are not pleased with how we have used your personal information.

When you visit our website, our system automatically collects information about your visit, such as your browser type, your IP address and the referring website. Cookies do not contain any information that could identify the individual user personally. You can set your browser not to save any cookies of this website and you may also delete cookies automatically or manually. However, please note that by doing so you may not be able to use all the provided functions of our website in full.

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

We reserve the right to modify this privacy policy at any time. Any such modifications will be posted on our website.

Thank you for your continued support.

 

MIKELLIDES SPORTS LIMITED

 

Terms & Conditions

Thank you for using www.mikellides-sports.com! Please read these Terms carefully. They cover any product order made within our website.

BY ACCESSING OUR WEBSITE AND/OR PLACING ORDERS, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THESE TERMS AND CONDITIONS, IN THE PRIVACY POLICY AND IN THE RETURNS AND CANCELLATION POLICY.


 

ACCOUNT

 

Eligibility

Accessing our site and viewing our products and services does not require any registration.

However, if you decide to buy any product from our website you will need to become a registered user (which is totally free).

In order to register to www.mikellides-sports.com, you must:

  • Complete the registration process;
  • Agree to our Terms; and
  • Provide true, complete, and up-to-date contact information.

By using our website, you represent and warrant that you meet all the requirements listed above, and that you won’t use our website in a way that violates any laws or regulations.

We may refuse service, close accounts of any users, and change eligibility requirements at any time.

 

Account and Password

You’re responsible for keeping your username and password confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You should immediately notify us of any unauthorized use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password.

You can review the personal information you have provided us and make any desired changes to such information, or to the settings, at any time by logging in to your account on our website.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms and Conditions or any other applicable guidelines or policies.


 

PURCHASES

 

Pricing and Availability

All prices are inclusive of legally applicable VAT, according to the current VAT legislation.

Prices listed on our website can be changed at any time without any notice. All product offers are valid until stock lasts.

As we process your order, we will inform you by e-mail or by phone as soon as possible if any products in you order turn out to be unavailable and you will not be charged for those products.


Product information

Unless expressly indicated otherwise, we are not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Colours may also differ. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact us. Content on this website is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. We don’t accept liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.


Payments

Please refer to our Payment Methods which applies to all products sold by our website.


Delivery and Pick-up

Please refer to our Delivery Conditions which applies to all products sold by our website.

 

Order cancellation and Returns

Please refer to our Return Policy which applies to all products sold by our website.

 

Children

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use our website with the involvement of a parent or guardian.

 

Privacy Policy

Please refer to our Privacy Policy which applies to all products sold by our website.

 

 

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